This policy applies to digital subscriptions and software services sold by DrishVeda in India.
Because DrishVeda is a software service and not a physical good, refunds are handled differently from product returns.
Cancellations
- You may request cancellation of a paid subscription before the next billing cycle.
- Cancellation stops future renewals but does not automatically erase account data unless separately requested.
- Enterprise contracts may follow separately agreed notice periods and billing terms.
Refund position
Except where required by applicable law or where DrishVeda expressly agrees otherwise, fees paid for an active subscription period are generally non-refundable once access to the digital service has been provisioned.
If a duplicate payment, billing error, or unauthorized charge is verified, we will review and, where appropriate, process a correction or refund.
Beta and pilot access
During beta, pilot, or manually enabled access periods, DrishVeda may activate accounts without live billing. Any paid conversion terms will be disclosed separately before charging begins.
Service disruption cases
If a substantial paid service failure is caused by us and cannot be reasonably remedied, we may choose to provide a credit, extended access, or another fair commercial remedy instead of a cash refund.
How to request review
- Email contact@drishveda.com with the billing email, payment date, and issue summary.
- Use the subject line 'Refund or cancellation request'.
- We aim to acknowledge billing requests within 3 business days in India.
For product, billing, privacy, or grievance matters, email contact@drishveda.com. India-specific business, GST, and registered-address details should be updated here before paid public launch.