You may use this process to raise an account, privacy, or service grievance about DrishVeda.
We review concerns in good faith and aim to provide a clear response based on the information available.
How to file a grievance
- Email contact@drishveda.com with the subject line 'Grievance'.
- Include your name, account email, issue category, relevant dates, and a clear description of the concern.
- Do not include your password, authentication codes, or unnecessary identity documents.
Response timeline
We aim to acknowledge a grievance within 3 business days and provide a substantive response within a reasonable period based on its nature and complexity.
Escalation
If your grievance remains unresolved after the initial review, reply in the same email thread and ask for escalation. This process does not limit any statutory complaint or consumer remedy available to you in India.
Scope
- account access, profile, or support concerns
- privacy, consent, deletion, or data-handling concerns
- availability, guidance display, or other service-quality concerns
For account, privacy, support, or grievance questions, email contact@drishveda.com.